GENERAL INFORMATION
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All prices are in Australian Dollars (AUD) and include GST.
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Surcharges apply for:
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Pickups between 9:00 PM and 5:00 AM
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Public holidays
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STOPS & ROUTE CHANGES
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All pick-up and drop-off locations, including planned stops, must be advised at the time of booking.
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Consider any requirements such as key collection or returns.
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Unscheduled or impromptu stops are at the chauffeur’s discretion and will incur a fee of $25 per 15 minutes.
BOOKINGS & PAYMENTS
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All bookings must be prepaid in full by credit card (except Corporate, Agents and Affiliates Accounts).
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Drivers and affiliates are not authorised to make or change bookings.
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Reservations must be confirmed via email or our website.
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If you do not receive a confirmation email with a booking reference number within 24 hours, please contact our office immediately.
WAITING TIME CHARGES
Home / Hotel / Private Address:
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First 10 minutes are free.
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After that, $95/hour (charged in 15-minute increments, GST inclusive).
Airports:
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We monitor all flights in real time, and no waiting charges apply for flight delays.
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Passengers must be ready for immediate departure.
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Additional fees may apply for delays caused by meal consumption, shopping, or currency exchange.
International Terminals:
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60 minutes of complimentary waiting from flight landing.
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After 60 minutes, $1.50 per minute applies.
Domestic Terminals:
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30 minutes included.
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After 30 minutes, $1.50 per minute applies.
Multiple Flights:
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Additional waiting and parking charges may apply if one of multiple arriving flights is delayed.
CANCELLATIONS & CHANGES
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All cancellations or changes must be submitted in writing via email, with your reservation number. Please also call to confirm receipt.
Standard Transfers:
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50% charge if cancelled within 72 hours.
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100% charge if cancelled within 24 hours.
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Cancellations made more than 72 hours in advance incur a $20 admin fee (credited toward your next booking).
Wedding Transfers:
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Cancellation must be received at least 30 days prior to the booking date.
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Deposits are non-refundable.
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If cancelled within 30 days, the full hire fee will be payable.
DELAYS & DISRUPTIONS
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Passengers must inform UltiMate Executive Transfers of any delays to avoid no-show charges.
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Arrival and departure times are indicative only. Delays due to flight changes, traffic, breakdowns, or other unforeseen events are not the responsibility of UltiMate Executive Transfers.
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We are not liable for missed connections or additional costs due to circumstances beyond our control.
LUGGAGE POLICY
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Passengers are responsible for their luggage and personal items.
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Excess or oversized luggage (e.g. surfboards, bikes, ski bags, golf bags) may incur additional fees or be declined.
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We recommend arranging travel insurance for valuables.
IN-VEHICLE CONDUCT
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No food or drink may be consumed in the vehicle without prior approval. A security bond may be required.
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Passengers are responsible for any damage or cleaning costs.
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Smoking is strictly prohibited by law in all vehicles.
SERVICE TERMS
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UltiMate Executive Transfers may substitute vehicles or service providers without notice.
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We are not a common carrier and operate under the Passenger Transport Act 1990.
Thank you for choosing UltiMate Executive Transfers. We look forward to delivering an exceptional and seamless travel experience.
